Privacy Policy

Effective Date: 15.06.2024

1. Introduction

The Driver Medical Hub is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thedrivermedicalhub.co.uk, use our services, or engage with us in any other manner. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following data about you:

2.1 Personal Information

• Contact Details: Name, email address, phone number, and postal address.

• Account Information: Username, password, and other registration details.

• Payment Information: Credit card details, billing address, and other payment-related information.

• Identification Details: Date of birth, national insurance number, driver's license number, or other government-issued identification numbers.

2.2 Non-Personal Information

• Technical Data: IP address, browser type, operating system, access times, and referring website addresses.

• Usage Data: Information about how you use our website, products, and services, such as clickstream data, page interaction information, and preferences.

• Location Data: Data that identifies your device’s location when you access our services, which may be collected through GPS, Wi-Fi, or cellular triangulation.

3. How We Use Your Information

We use the information we collect in the following ways:

• To Provide Services: To provide, operate, and maintain our services, including processing transactions, and managing your account.

• To Improve Services: To improve, personalise, and expand our services, and to understand and analyse how you use our services.

• To Communicate: To communicate with you, including sending service-related messages, updates, security alerts, and customer support responses.

• To Develop Products: To develop new products, services, features, and functionalities.

• To Market and Promote: To send you promotional materials, newsletters, and other information that may be of interest to you, subject to obtaining your consent where required.

• To Enforce Policies: To enforce our terms, conditions, and policies, and to comply with legal obligations.

4. Sharing Your Information

We may share your information in the following circumstances:

• With Service Providers: With third-party vendors, consultants, and service providers who perform services on our behalf and need access to your information to carry out their work.

• For Legal Reasons: To comply with legal obligations, respond to lawful requests from public authorities, including to meet national security or law enforcement requirements, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

• In Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible, securely store your personal information and isolate it from any further processing until deletion is possible.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to access and obtain a copy of your personal data.

• Rectification: The right to correct inaccurate or incomplete personal data.

• Erasure: The right to request the deletion of your personal data under certain circumstances.

• Restriction: The right to restrict the processing of your personal data under certain conditions.

• Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another controller.

• Objection: The right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes.

To exercise any of these rights, please contact us at The Driver Medical Hub
Unit 140097, PO Box 7169, Poole, BH15 9EL. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

8. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 17. We do not knowingly collect personal information from children under 17. If we become aware that we have collected personal information from a child under 17, we will take steps to delete such information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to this policy, we will notify you by updating the effective date at the top of this policy and, where appropriate, provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Driver Medical Hub
Unit 140097, PO Box 7169, Poole, BH15 9EL
info@thedrivermedicalhub.co.uk

01279 320 572

Cookies Policy

Cookies Policy (Last updated: 14.06.2024)

Introduction

Welcome to The Driver Medical Hub. This Cookies Policy explains how we use cookies and similar technologies on our website thedrivermedicalhub.co.uk. By using our Website, you agree to the use of cookies as described in this policy.

What are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They help the website recognise your device and remember certain information about your visit, such as your preferences and past actions.

Types of Cookies We Use

1. Essential Cookies

These cookies are necessary for the Website to function properly. They enable basic features such as page navigation, secure access to certain areas, and other essential functions. Without these cookies, the Website cannot operate effectively.

2. Performance Cookies

Performance cookies collect information about how you use our Website, such as which pages you visit most often and if you receive error messages from web pages. These cookies help us improve the performance and functionality of our Website.

3. Functionality Cookies

Functionality cookies allow our Website to remember choices you make, such as your username, language, or the region you are in. They provide enhanced and personalised features to improve your experience on the Website.

4. Targeting/Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They also help measure the effectiveness of advertising campaigns. These cookies may be placed by third-party advertising networks with our permission.

Managing Cookies

You can control and manage cookies in various ways. Please note that removing or blocking cookies may impact your user experience and some functionality of the Website may no longer be available.

Browser Settings

Most web browsers allow you to manage cookies through their settings preferences. You can set your browser to block or alert you about cookies, delete cookies, or browse using a private mode. The following links provide information on how to adjust the cookie settings for some popular browsers:

• Google Chrome

• Mozilla Firefox

• Safari

• Microsoft Edge

Opt-Out Tools

Some third parties provide tools to opt-out of data collection via cookies. You can opt out of many advertising cookies by visiting the following sites:

• Your Online Choices

• Network Advertising Initiative

• Digital Advertising Alliance

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about our use of cookies.

Contact Us

If you have any questions or concerns about this Cookies Policy or our use of cookies, please contact us at:

The Driver Medical Hub
Unit 140097, PO Box 7169, Poole, BH15 9EL

Thank you for visiting.

Refund And Cancellation Policy

1. Introduction At The Driver Medical Hub we are committed to providing excellent service to our clients. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are handled for the services we provide.

2. Service Cancellation

2.1 Client-Initiated Cancellations

• Clients may cancel their services by contacting us via email at info@thedrivermedicalhub.co.uk or phone at 01279 320 572

• Cancellations made more than 24 hours of booking will receive a full refund.

• No refunds will be provided for cancellations made less than 24 hours before the scheduled service.

2.2 Business-Initiated Cancellations

• In the event that The Driver Medical Hub needs to cancel a scheduled service, clients will be notified as soon as possible.

• Clients will receive a full refund or the option to reschedule the service at a mutually convenient time without any additional charges.

3. Refunds

3.1 Eligibility for Refunds

• Refunds are only available for services that have been canceled within the specified time frames outlined in Section 2.

• Refunds will not be issued for dissatisfaction with services rendered unless there is a clear, demonstrable failure on our part to deliver the agreed-upon service.

3.2 Process for Refunds

• To request a refund, clients must contact us via email at [your email address] with the subject line "Refund Request" and provide their name, service date, and reason for the refund request.

• All refund requests will be reviewed within 5 business days. If approved, refunds will be processed within 10 business days of approval.

4. Rescheduling Services

4.1 Client-Initiated Rescheduling

• Clients may request to reschedule their service by contacting us via email or phone.

• Rescheduling requests made more than 24 hours before the scheduled service will be accommodated based on availability without any additional fees.

• Rescheduling requests made less than 24 hours before the scheduled service will incur a 25% rescheduling fee.

4.2 Business-Initiated Rescheduling

• If The Driver Medical Hub needs to reschedule a service, clients will be notified as soon as possible.

• Clients will be given the option to reschedule at a mutually convenient time without any additional charges.

5. No-Show Policy

• Clients who do not show up for their scheduled service and do not provide notice will not be eligible for a refund.

• Repeated no-shows may result in a requirement for prepayment for any future services.

6. Special Circumstances

• In cases of emergencies or unforeseen circumstances, The Driver Medical Hub reserves the right to offer refunds or reschedule services on a case-by-case basis at our discretion.

7. Contact Us If you have any questions or concerns about this Refund and Cancellation Policy, please contact us at:

The Driver Medical Hub
Unit 140097, PO Box 7169, Poole, BH15 9EL

info@thedrivermedicalhub.co.uk

01279 230 572

8. Policy Changes

• The Driver Medical Hub reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting to our website.

Thank you for choosing The Driver Medical Hub. We appreciate your business and look forward to serving you.

Invoice Payment Policy

Business Clients Invoice Payment Terms Policy

1. Purpose

This policy outlines the terms and conditions under which payments are to be made by business clients for services rendered by The Driver Medical Hub. The aim is to ensure timely and consistent payments, which help maintain the financial stability and operational efficiency of our business.

2. Scope

This policy applies to all business clients of The Driver Medical Hub who receive invoices for services provided. It covers all types of services offered and payment arrangements agreed upon.

3. Invoice Issuance

• Invoices will be issued electronically via email within five (5) business days (usually 24 hours) following the completion of the service or at the end of the billing period, whichever is applicable.

• Each invoice will include a detailed description of the services provided, the total amount due, payment instructions, and the due date.

4. Payment Terms

• Standard Payment Term: Payment is due within seven (7) calendar days from the date of the invoice.

• Early Payment: Payments received within forty-eight (48) hours from the time of the invoice will receive a 2.5% early payment discount.

• Late Payment: Payments received after seven (7) calendar days will incur a late fee of 1.5% per month on the outstanding balance.

5. Payment Methods

Payments can be made through the following methods:

• Bank transfer (details will be provided on the invoice)

• Credit card (via our secure online payment portal)

• PayPal (link and instructions will be provided on the invoice)

6. Disputed Invoices

• Any disputes or discrepancies regarding an invoice must be reported in writing within seven (7) calendar days from the invoice date.

• Disputed amounts will be suspended from the invoice total until the issue is resolved, but undisputed amounts must still be paid by the original due date.

7. Collection Policy

• Accounts that remain unpaid thirty (30) days after the due date will be reviewed for collection actions.

• Use of a statutory demand may be implemented to formally request payment of what is owed in the event of unpaid accounts.

• We reserve the right to suspend ongoing services and withhold deliverables until the account is brought current.

• Persistent late payment issues may result in the termination of the client relationship and referral to a collections agency.

8. Communication

• Reminders: Payment reminders will be sent three (3) days before the due date and again on the due date.

• Follow-Up: For any overdue invoices, follow-up communications will occur at seven (7), fourteen (14), twenty-one (21) and thirty (30) days past due.

9. Amendments

The Driver Medical Hub reserves the right to amend these payment terms at any time. Clients will be notified of any changes at least thirty (30) days in advance.

10. Acceptance

By engaging in business with The Driver Medical Hub clients agree to abide by these invoice payment terms. Failure to comply may result in the actions outlined in this policy.

Contact Information

For any questions or concerns regarding this policy, please contact:

The Driver Medical Hub
Unit 140097, PO Box 7169, Poole, BH15 9EL

01279 230 572

info@thedrivermedicalhub.co.uk

By implementing and adhering to this Invoice Payment Terms Policy, The Driver Medical Hub aims to maintain clear and fair financial practices, ensuring smooth and professional transactions with our valued clients.

Disputes Policy

1. Introduction

At The Driver Medical Hub, we strive to provide exceptional service and customer satisfaction. However, we understand that disputes may occasionally arise. This Disputes Policy outlines the process for addressing and resolving any disputes or concerns you may have regarding our services.

2. Scope

This policy applies to all customers who engage with The Driver Medical Hub for any of our services. It covers disputes related to service quality, billing, and any other issues arising from our service delivery.

3. Reporting a Dispute

If you have a dispute, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team within 30 days of the issue occurring. You can contact us via:

• Phone: 01279 230 572

• Email: info@thedrivermedicalhub.co.uk

2. Provide Details: When reporting a dispute, please include:

• Your name and contact information

• A detailed description of the issue

• Any relevant documentation or evidence (e.g., receipts, photographs, communications)

4. Dispute Resolution Process

3. Acknowledgment: We will acknowledge receipt of your dispute within 2 business days.

4. Investigation: Our customer support team will investigate the issue. This may involve reviewing service records, communications, and any other relevant information. The investigation process will take up to 10 business days.

5. Resolution Proposal: After our investigation, we will provide a resolution proposal. This may include:

• An explanation of our findings

• Steps to rectify the issue

• Compensation or refunds, if applicable

6. Customer Response: You will have 10 business days to respond to our resolution proposal. If you accept the proposal, we will proceed with the agreed resolution. If you do not accept, we will engage in further discussions to reach a mutually satisfactory outcome.

5. External Resolution

If you remain unsatisfied after our internal processes, you may seek external resolution through the following options:

7. Mediation: We are willing to participate in mediation with a neutral third party to resolve the dispute amicably.

8. Legal Action: You have the right to pursue legal action if necessary. We recommend seeking legal advice to understand your options.

6. Confidentiality

All dispute communications and resolutions will be kept confidential. We are committed to protecting your privacy and will handle your information in accordance with our Privacy Policy.

7. Policy Updates

We may update this Disputes Policy from time to time. Any changes will be communicated to our customers through our website and other appropriate channels. The latest version of the policy will always be available on our website at thedrivermedicalhub.co.uk.

8. Contact Information

For any questions or further assistance regarding this Disputes Policy, please contact us at:

• Phone: 01279 230 572

• Email: info@thedrivermedicalhub.co.uk

• Address: The Driver Medical Hub
  Unit 140097, PO Box 7169, Poole, BH15 9EL
  

Thank you for choosing The Driver Medical Hub. We are committed to resolving any disputes fairly and efficiently.

This Disputes Policy aims to provide a clear, fair, and efficient process for resolving customer disputes.

Equality Statement

At The Driver Medical Hub, we are committed to fostering an inclusive and equitable environment for all our clients, employees, and partners. We believe that diversity and inclusion are fundamental to our success and strive to create a space where everyone feels valued and respected.

Our Commitments:

Non-Discrimination: We do not tolerate discrimination of any kind. We provide equal opportunities regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Inclusive Practices: We actively work to create a welcoming and inclusive atmosphere. Our services are designed to meet the diverse needs of our clients, and we continuously seek feedback to improve our offerings.

Equal Opportunity Employment: We are dedicated to equal employment opportunities and ensure that hiring, promotion, and other employment decisions are based on qualifications, merit, and business needs.

Education and Training: We provide ongoing education and training for our staff to promote awareness and understanding of diversity, equity, and inclusion issues. This helps us to better serve our community and create a supportive work environment.

Accountability: We hold ourselves accountable to these principles through regular reviews of our policies and practices. We are open to feedback and strive for continuous improvement in our approach to equality and inclusion.

At The Driver Medical Hub, we believe that embracing diversity makes us stronger and more innovative. We are dedicated to ensuring that every interaction with our business reflects our commitment to equality and respect for all individuals.